Privacy Policy

Customer Privacy Policy

At MediSehet, we are committed to safeguarding your personal information and ensuring a secure and transparent experience while using our services.

1. Collection of Personal Information

We collect necessary personal information such as your name, contact details, delivery address, and order preferences solely for the purpose of processing your orders and improving our services.

2. Use of Information

Your data is used to:

• Fulfill your medicine orders
• Provide customer support
• Send order and delivery notifications
• Enhance platform features and services

3. Payment Handling

For online orders, payment is collected by the platform. The respective pharmacy will fulfill your order after payment is received. The platform ensures your payment is secure and processed in a timely manner.

4. Returns and Complaints

Returns are processed only after a formal complaint is lodged through the platform. Our team will verify the complaint with the concerned pharmacy before initiating a return or refund.

5. Data Security

We implement industry-standard security measures to protect your information against unauthorized access or disclosure.

6. Sharing of Information

We do not sell or share your personal data with third parties except when required by law or to fulfill your pharmacy order.

7. Consent

By using our platform and placing an order, you consent to the collection and use of your data in accordance with this policy.

8. Policy Updates

We may update our privacy policy from time to time. Any significant changes will be communicated on our platform.

For questions regarding this policy, please contact our support team.